Blog: The Anatomy of a Successful Game

The Right Game Theme Can Help You Save the Day

Do you feel often overloaded? I do. I bet being able to get your attention is harder and harder because your plate is already full and the requests from everywhere to fill it up even more don’t stop. Well… chances are that the people you are trying to get to play your game feel exactly the same way. It has never been harder to get people’s attention, let alone keep it, so you need to use all the tools at your disposal and a very effective one is setting the right Theme at the beginning of the development your game. How do you do that? More about that below.

The Main Goal Is Helping You Connect and Stay Connected



These days it is hard to get people to even spend the time they need to figure out if they like your game or not. Getting players interested is not about convincing them of the value of your game but about connecting your game to something they already believe or care about.

And it is not enough to connect to player’s emotions only when you first contact them. Good marketing campaigns only go so far. Players don’t recommend or spend much time or money on games that seem cool but turn out to be snoozers. To be successful you need to keep that connection to players going throughout the experience at many levels: through your art, through your mechanics, your stories, and the social interactions triggered by your game. The more elements of your game you connect with, the stronger the connection will be and the better chance you will have to keep players around, turn them into fans that help you promote your game, etc.

We actually need to do both:

1) Finding something to put in our game that speaks and connects emotionally to our players, and
2) Supporting that something with all the different elements in our game throughout the experience.

The good news is that setting up the right Theme at the beginning of development can provide the solution to both. Unfortunately, there are some very common misunderstandings about what Themes are that make them less helpful. The most common one is confusing Theme with Topic.

Effective Themes Are More Than Topics



There is some confusion on defining what Theme is. Even Wikipedia’s definition of a theme lists “love,” “death,” and “betrayal” as examples. This is a common view: when you ask a developer about the theme of their game, most of the times they will tell you their topic: pirates, space, car racing. The problem is that Topics by themselves are not that helpful in finding ways to connect to players. They rarely trigger specific emotions. Pirates? What about pirates? Is it about thugs that pillaged your town and kidnapped your girlfriend? Is it about noble outlaws fighting a corrupt system? Freedom lovers in search of adventure outside the boring status quo? Greedy and ruthless treasure hunters? “Pirates” is an inconclusive word that could trigger many different emotions depending on the context. Deciding on a Topic won’t help you figure out your game mechanics -Should you start developing a ship battling system? Treasure collecting system? Sword fighting? All of the above? It won’t help you figure out your story either – Adventure? Comedy? Romance? – Neither your art style – More cartoony? More realistic? – Nor your social mechanics -Cooperative? Competitive? Unassertive topics like “Pirates” won’t help you tie all the game ingredients together beyond the superficial either. Yes, everything will look more or less from the same time period -no cars, no cowboys, and no dinosaurs- but chances are each ingredient -mechanics, story, art, social- will trigger disparate unrelated emotions, and you’ll end up with a game that lacks focus and gets no one excited. Defining Theme as Topic is not enough.

Effective Themes Take a Stand



The definition that I find more helpful is one that I found best expressed by novelist, screenwriter, and game designer Chuck Wendig in his blog “terrible minds”: Themes are arguments; Themes are points of view about something (You can take look at Chuck Wendig’s awesome article about 25 things you should know about theme here. The article is targeted to writers, but it all applies to games). Saying my game is about “Death” or “Adventure” or “Pirates” is not defining the Theme. “Man can learn from death,” “Life without adventure is not worth living,” “A pirate’s life is a wonderful life” are Themes. They express specific opinions; they have a horse in the raise.

When you define Theme as argument it becomes much clearer what kinds of mechanics, art, stories, and social interactions will reinforce the argument. When you define your Theme not as “Pirates” but as “A Pirates’ life is a wonderful life, more fun, adventurous and free,” then you know that starting with a treasure collecting system is not the right way to go -maybe it would be if your Theme was “A Pirates’ life is wonderful because you get to be rich without working for it.” Here instead you know that your mechanics should reinforce the idea of freedom and adventure, so maybe starting with a ship system as a means to explore far away places and find adventures makes more sense. Under the same logic, you should probably avoid a rigid treadmill to level up that feels constrained instead of free, etc. Your stories should also reinforce the appeal of freedom and adventure, not enrichment, struggle, or revenge; and the same goes for your art and social interactions.

It is very common to see reluctance about stating opinions in a game for fear of alienating potential players. Expressing opinions can be scary because an opinion is always partial and causes disagreement. It is true that you will sometimes alienate some people, but on the other hand you will connect more strongly with the players that agree with you, and your game will have the appeal and personality that will help it stand out in the crowd. In fact, one of the main mistakes you can make as a developer is trying to please everybody and ending with a bland game that neither pleases nor connects strongly to anyone.

When I worked at Disney developing Toontown Online, the first Massively Multiplayer Game for kids, we decided to base the game around a common conflict most of us see in our lives, work versus play; and we took a clear point of view: play is more important than mindless work. Our point of view was the foundation to the main conflict and Theme that tied everything together. In the game, business robots called the Cogs were trying to invade Toontown, a colorful and zany place where the players -careless, playful toon characters- lived. The Cogs wanted to turn Toontown into an efficient business park and get rid of all play because they saw it as an inefficient waste of time. To defend themselves from the invasion, Toons played classical cartoon gags on the Cogs: they threw cream pies, dropped banana peels on the floor, and dropped pianos on their heads. Taking a definite stand in the conflict work vs. play was not always well received at a big corporation like Disney, filled itself with many Cog-like characters trying to increase profits at any cost, and always worried about mass appeal. There was also fear that talking about work would not resonate with kids, the main target for the game. But it turned out that having a clear point of view helped us connect with tons of players; we all have felt at some point that work is taking over our lives, leaving us with little time for fun-care-free-play. Fighting back with fun, resonates. Toontown ended up being a very successful game with a very broad appeal, liked by kids and adults, males and females. It also had much longer customer lifetimes compared to most other kid virtual worlds and MMOs. The game lasted over 10 years and remained profitable until the very end. Years after Disney pulled the plug on Toontown, me and other developers who worked on Toontown still get messages from former subscribers asking us to bring Toontown back.

Pictures Are Better Than Sermons



Taking a stand makes it easier to keep things consistent and connect to specific emotions, but remember that your game is not a sermon. You are trying to connect, not to convince. “A story is more than just a conveyance of your message” says Chuck Wendig in his article about Themes: “Overwrought themes become belligerent within the text, like a guy yelling in your ear, smacking you between the shoulder blades with his Bible. Theme is a drop of poison: subtle, unseen, but carried in the bloodstream to the heart and brain just the same.” The same is true about games. Games are not sermons and they are much better when they don’t try to be one.

One way that I find useful in keeping things in check is by defining the theme visually through creating a mood board. A mood board is a collection of a few images -should not be more than 5 in my opinion- that express the essence of the game. These images are not supposed to describe the mechanics, story or art style of the game; what they need to convey is the Theme and the emotions triggered by it. Since images can be interpreted in different ways, the visual mood board makes it hard to focus on lecturing and easier to focus on a consistent set of emotions tied to the Theme.

I think Themes are some of the most powerful tools to help you connect emotionally to players and glue together more consistent and stronger experiences. Have you been in a project where the right Theme saved the day, or the wrong one sunk the ship? Let me know in the comments.

3 Lessons from Game Thinking to Help You Innovate Successfully in Games, VR, and Beyond

Innovating is hard. There is not a clear road, and a disorienting number of possible directions to follow. Innovating and succeeding in the market is even harder; but there are a few lessons we can learn from innovating products that have succeeded in the past. Amy Jo Kim has put together a Game Thinking Toolkit, a powerful system that integrates many processes and practices she learned as part of the design team at games like Rock Band and The Sims. It turns out that a lot of the principles that game designers have used for creating successful innovative games can help us innovate successfully in all sorts of fields.

Lesson 1. Assume You Will Be Wrong

There is a lot in common between good game design practices and other product discovery methodologies like lean startup, UX centered design, and design thinking. One of the things all these methodologies agree is about the chances of succeeding at our first attempt at product development: every time we are coming up with new products or solutions to problems we make a lot of assumptions -many of them unconsciously- and a lot of these assumptions turn out to be wrong.

To counter this problem all modern product discovery methodologies prescribe as a solution user-centered iterative development: focus on understanding your user needs first, and then develop solutions in an iterative way where user testing and course correction is part of the development process throughout. If you know that most likely you will be wrong, early and continuous testing will let you correct before is too late or too expensive. “You can use an eraser on the drafting table or a sledge hammer on the construction site” says the famous Frank Lloyd Wright’s quote.

When you assume that you will be wrong, plan for it, and do your best to uncover the wrongs as early as possible, the whole process will be more effective and smoother.

Lesson 2. Develop a Core Learning Loop First

If the first lesson is common to many other methodologies, this one is more unique to game thinking. The concept of a core loop is something common in games but game thinking expands its application to all sorts of products and experiences.

All games have a core set of activities that the player repeats over and over to advance through the game. In a casual game like Bejeweled the core loop is pretty simple: you solve match-3 puzzles, which let you level up and earn new powers, which make it more fun to solve more match-3 puzzles, level up more, earn more… and so on. These core repeatable activities are called core loops and are the foundation to long-term engagement. In essence, players complete rewarding activities that compel them to come back and do more rewarding activities. Social networks are an easy example of products that are not games that have a core loop. In Twitter and Facebook for example, the loop would be about reading and responding to updates and messages, as you engage with people and topics that you find interesting, your updates will be tailored around them, making your updates more interesting and engaging for you, which will lead you to interact more, and so on.

The other aspect that is unique in Amy Jo Kim’s toolkit is that we are not just talking about core-loops but about core-learning-loops: loops where the repeating activities allow the player or user to learn or get better at something. “Fun is just another word for learning” is a well known quote from Raph Koster, author of A Theory of Fun for Game Design. It is true; the most engaging games include a mastery component. If you add this element of mastery and transformation to your loop it will be much more powerful.

Why developing this core-learning-loop first? Because in most cases if you cannot figure out how to keep people around your product or experience, nothing else matters. You can spend as much as you want on marketing, but if the people you bring from your marketing efforts don’t stay, become fans, and recommend your game or experience to others, you won’t succeed. In other words you will have a leaky bucket that can never be filled, no matter how much water you manage to put in.

Developing a loop that keeps players around is much easier if you have found something that connects emotionally with your users or players. In the case of a utilitarian product this would be the value proposition, you offer the solution to a problem that your users have, and that is enough of a reason for them to be invested. So although the first part of the product that you should develop is this core-loop, you need to be clear about your value proposition and how it connects to your users.

In the case of an entertainment product, finding that emotional connection is much trickier. The value proposition, providing an entertaining game, is not enough in a market filled with games claiming to be entertaining. In the case of games and other purely entertainment products, figuring out how to connect emotionally through the right theme or IP might actually make it easier to find the right loop. In the case of games and other interactive experiences engagement will also be stronger if you tie your loop to other ingredients that contribute to engagement like stories. You can read more about how concept art can help you test and validate you emotional connection in another article here. You can also find out more about how core-loops can connect to other ingredients in your game to strengthen engagement in this article here.

Lesson 3. Test First with Your Super-Fans, Not Your Core Market

This is another thing that is unique to Amy Jo Kim’s game thinking approach. At the beginning of the process, the people that you are going to learn the most are not the people that will be your core market, but the people that are already very invested: your early adopters or super-fans. This recommendation is very different to what you hear from other methodologies. The most common recommendation is that you need to test your ideas and prototypes with your target market, with the people that will eventually be your core customers. That makes sense, a successful game or product needs to attract a wider audience, and not just the super committed fans willing to adopt any new product in the niche they love.

However, when you are truly innovating your product will be difficult to grasp for most people. People in your target market will get it once you have polished all the rough edges and figure out a smooth user experience, but that comes at the final stages. At the beginning you will have a lot of rough edges and you should not be spending time smoothing them out, but figuring out if the core features are the right ones. The most qualified people to give you feedback about those core features, the ones that will be able to see beyond the rough edges, are your early adopters and visionaries, not your core market. This approach, although counter intuitive at first, is what allowed ground breaking games like Rock Band and the Sims come to fruition and become the huge market success they are. Of course you want to make sure that your value proposition, or your theme and IP in the case of a game purely for entertainment, will connect to your larger target market, but to figure out the right core features, test with your super-fans.

Conclusion

Innovating successfully is hard, but following some lessons from previous innovative and successful products will increase our chances. The Game Thinking toolkit that Amy Jo Kim has put together is a very useful roadmap to navigate the confusing waters of innovative product development.

If you want to learn more in depth about this system and save time in your product development, check out Game Thinking Live, a yearly conference and workshop happening at the end of March in San Francisco. I will be participating as a coach and if you are interested in attending you can get a 30% discount by using the code FELIPE30.